How can I return an item?
Are you unsatisfied with an order and wish to return it? Please contact your regular contact person or send us an email at firstname.lastname@example.org, stating the purchase number, which items you wish to return and the reason for return. We will happily help you further with the return process.
Do I have to pay for the return costs?
If the reason for your return is because of an error made by Prosafco, then we take the item back free of charge. In all other cases, the return costs are for your own account and an administration fee can be charged.