Coronavirus

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Accessibility of Prosafco

Update 02/11/2020

Dear Customer,

As a result of the new corona measures and the list of essential stores, we have concluded that our shops may remain open under certain conditions. Please read the following measures carefully and take them into account when you visit one of our shops:

Restrictions on entering the shop:
- A maximum of 2 people are allowed in the store at the same time.
- In the store you are no longer allowed to move around freely and take goods. Go to the counter and wait for a Prosafco employee to help you further.
Trying on work clothes and shoes
- Trying on clothes and shoes in the shop is currently not allowed.
- You can buy the desired items in the size you think you need and can exchange them afterwards for another size if it does not fit.
- Exchanged goods are quarantined for the usual term.
We ask to pay by card as much as possible.
All other preventive measures continue to apply.
- Mouth mask
- Disinfect hands
- 1.5-metre distance
- Screens on the counter
- ...

Update 27/03/2020

Dear Customer,

In times when special measures apply and many unknown or variable environmental factors are involved, it is important that we as an organization adapt continuously.

This has always been our strength and is no different today. Prosafco guarantees that you can count flawlessly on our hands-on support and qualitative service today and in the future.

This is why we have aligned our organization with the current market situation, which has changed significantly, as well as in accordance with the measures in force.

In concrete terms, this means:

Teleworking was put in place immediately and is still in effect for all of our commercial and administrative services.
- Consequently, the physical presence in the company and the branches has been reduced to an absolute minimum.
- The stores, also imposed by the government, are completely closed. They no longer function as collection points.
- Packages are prepared and sent by our logistics teams.
Occupation and accessibility:
- A part-time work arrangement applies, within which Prosafco does everything necessary to ensure continuity and security for you and all customers.
- Our sales teams have fully integrated the modified working methods and are ready to respond to your requests.
- In our teams there is always backup. So even when your usual contact is not there, there is always a colleague who is ready to help you.

If there are any questions or comments that you feel are not being followed in the traditional way, you can always report them via the link below.

We will immediately take your request at hand and guide it to the right contact person.

Make a report

Stock and supplies

13/03/2020

Dear customer,

We wish to inform you as well as possible on the impact of the numerous international measures concerning the Corona virus (Covid-19) on our available stocks.

Last week, many countries (Germany, France, Italy, China, etc.) introduced export restrictions for items related to Corona.

This will undoubtedly have consequences for the deliveries from the production units and distribution centres of our suppliers in these countries.

Type of articles:

Mask P2/P3, goggles, visors, coveralls type 3/4/5

Brands:

3M, Moldex, BLS which make up most of our main range of dust masks

What does this mean for your deliveries:

Our current stock of dust masks is actually insufficient and almost completely exhausted.

We do not receive any guarantees on future deliveries from our suppliers.

Therefore, we cannot confirm specific delivery dates on open orders.

What actions are taken:

We are in contact with our suppliers on a daily base to see how we can still obtain certain volumes and have them delivered.

We are also investigating other options with suppliers from other countries, but here too the volumes available are insufficient.

It is very important that we make good agreements with them and we are committed to buy the requested volumes as soon as they are available.

We are also obliged to ask our customers for that same commitment. Therefore, all orders and requested quantities are mandatory and can no longer be cancelled, and in particular on the following items:

Masks, filters, coveralls, disinfectant gels

The European Federation of our sector (ESF) is trying to cancel the export restrictions in Europe

Below you will find the original communication on behalf of a number of our suppliers and the federation.

3M:

To: 3M Authorized Channel Partners and End-User Customers in EMEA
Subject: German Government Export Restrictions and 3M Product Availability Update re: 2019 Coronavirus Disease (COVID-19)
Date: 6th March, 2020

Dear Valued Customer,
On March 4, 2020, the German federal government implemented export restrictions on specific protective equipment.

The 3M products affected by these export restrictions include:

- Surgical gowns (sterile and non-sterile)
- Particulate respirators (FFP2/FFP3)
- Surgical masks
- Safety goggles
- Face shields
- Coveralls (Type 3/4/5)

This decision of the German government will likely impact 3M’s ability to assure timely delivery of these products. We are actively evaluating alternative supply options where possible and will provide you an update as we have more information.

3M continues to be committed to supporting the public health and government response to the coronavirus outbreak. We are managing this situation with a global team across multiple continents and supply chains around the world. In response to the coronavirus, 3M has increased production of personal protective equipment at manufacturing facilities globally.

3M is in daily contact with our customers and we remain committed to open and honest communications during this dynamic situation. If you have questions, please contact your assigned 3M representative.

Moldex:
Dear relation,

Last Monday we informed you about new measures. Unfortunately, we now have to bring you even worse news.
Yesterday, Germany adopted a new law banning the export of, inter alia, FFP2 and FFP3 masks.
In concrete terms, this means that from now on we will no longer be able to receive and deliver FFP2 and FFP3 masks.
We can therefore no longer process new orders for FFP2 and FFP3 masks until further notice.

We would like to ask you to inform us what should be done with the back orders for these items, canceled or left behind.
Enclosed the list with article numbers that it concerns.
Orders with FFP2 and FFP3 masks that are on their way for delivery today and tomorrow and possibly Monday will still be delivered.

For the sake of good order, we would like to report that all other items are booked and delivered according to historical order.
We would like to point out that we do not handle more than a historical purchase and complaints about this have no effect.

We are very sorry to report this to you and hope that this bizarre situation will end soon.
BLS:

Milan, 9th of March 2020
Concerning: current situation

Dear customer,
With this e-mail I would like to update you on the current situation of the BLS Group.

The Italian government continues to restrict the export of PPE products and in fact already signed an official ordinance on February 25, but for now they are allowing us to partially export at European level.

BLS, clearly, is not responsible for the political movements that are decided at national and European level regarding the treatment of PPE products.

This situation, as you can imagine, is very uncertain and subject to change: every morning we have to plan again the production of the day since we depend on the movements and urgencies that the Government asks us. This makes it impossible for us to have a stable production plan for the long-term. This clearly affects all our work and makes it difficult to communicate you reliable information on time.

In a positive way I want to highlight that despite everything we are still able to supply products, although it’s slower than usual, with insufficient quantities and with a service that is not to our liking. The whole team is working 100% to stabilize this situation.

At the same time the increase in requests, new customers and orders, has completely overwhelmed us: if we compare it with last year we have to deal with a growth of almost 200% in consultations. Obviously we were not prepared or expected a situation like this.

That is why we continue to need your cooperation and patience: although confirmations are taking longer than normal, we are not forgetting them and I remind you that it is counterproductive to continually put pressure on our Customer Service to get answers.

Please, if you have doubts or want to comment on any topic, we are here to give you all the support we are able to give in this extraordinary situation.

We will keep you informed and thank you for all your support.

Yours sincerely,
Marco Giacomelli International Sales Manager
Febelsafe: https://www.linkedin.com/posts/febelsafe-vzw_corona-activity-6642474269760716800-u7Cn